Past Incidents

To increase our capacity of our network we plan a maintenance in Frankfurt, DE, FRA01 - NTT FRA1:

-upgrade and network re-configuration on our access switches in NTT FRA1 to increase capacity and redundancy for our customer services. This will mean a downtime of approx. 15 to 30min.

-Hardware upgrade on vmhost07-fra. This will mean a short downtime of approx. 15min.

Description: Network maintenance FRA01 - NTT FRA1 - Services will be unreachable during the maintenance and will be available again afterwards.

Location: Frankfurt, DE, FRA01 - NTT FRA1:

Start Time Maintenance Window: Sunday, 21.4.2024 - 13:30 UTC +2

End Time Maintenance Window: Sunday, 21.4.2024 - 17:30 UTC +2

Should you have any questions or concerns about this maintenance please open a ticket under my.ifog.ch or contact us over the know channels.

We see a major outage in our London location.

The data center has reported a switch failure and is working on it.

We have restored connectivity to 3 vmhosts connected to a different switch. Customer BGP and IPv6 remains impared.

Update:

The datacenter is replacing the faulty switch

Update:

The POP is fully operational again.

We have lost partially power in Interxion.

A ticket with Digital Realty is open.

Update: All services are operational again.

Friday 12th of April of 2024 an electrical maintenance will be carried out that will affect our rack.

Maintenance has been scheduled to be carried out between 6.00 and 7.30 (am CET).

We expect limited impact from this maintenance.

Update: Impact has been larger, we are awaiting DC update

Update: The Datacenter is checking devices

Update: A switch has lost its config leading to downtime, all services are restored.